Front Desk Phone Switchboard/Scheduling

Therapy Partner Solutions; Hendersonville (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

SEPT Physical Therapy, part of Therapy Partner Solutions, is seeking a Front Desk Administrator at our Hendersonville clinic. This full-time role focuses on welcome patients, check-ins/outs, co-pays, insurance verification and scheduling, coordinating referrals, and ensuring a smooth patient start to care.

You will manage multi-line phone systems, support therapy staff, and liaise with billing and MD offices.

Qualifications

• High school diploma; healthcare front desk training preferred.
• 1–2 years front office experience, healthcare setting preferred.
• Strong customer service, organization and multitasking are essential.

Responsibilities

• Greet patients warmly and manage check-ins/check-outs.
• Handle co-pays, verify insurance coverage, schedule appointments.
• Coordinate referrals and liaise with billing and MD offices.
• Maintain scheduling efficiency and support therapy staff.

Skills

Microsoft Office

Highly organized

Multitask

Interpersonal skills

Customer service

Typing skills

Phone operator

Multiline calls

Education

High school diploma

Healthcare front desk prep

Tools

Phone system

Job description

Position

Front Desk Phone Switchboard/Scheduling

Job Type

Full Time

Primary Hours

• Mon-Thurs 1900-530
• Friday 730-4

Job Location

Hendersonville

Employment Type

Full Time

Delivering clinical excellence for over 20 years.

SEPT Physical Therapy is part of Therapy Partner Solutions, a therapist-owned company, providing exceptional rehabilitation services since 1998. Our physical therapist-owned practice has been providing exceptional physical therapy services in the beautiful mountains of Western North Carolina since 1999. We have 9 private-practice clinics and manage 5 contract satellite outpatient clinics.

We work together.

We have a strong, collaborative team of therapy professionals committed to working together. If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers.

Our Patients Are What Drives Us.

We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment.

Job Overview

As a Medical Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients.

Key Responsibilities

• Provide exceptional customer service, managing patient interactions both in-person and over the phone.
• Handle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing.
• Maintain staff productivity by effectively managing therapists' schedules.
• Act as a liaison between therapy staff, billing office, and MD offices.
• Primary position will be focused on phoneboard switching/scheduling

Skills Required

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Highly organized and skilled in managing schedules.
• Ability to multitask and meet clinic scheduling goals.
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
• Strong customer service skills, both in-person and over the phone.
• Proficient typing skills.
• Basic - Intermediate computer skills.
• Phone operator expeirence
• Handle multiline phone calls

Qualifications & Experience

• High school graduate; additional education (college or healthcare technical school) preferred.
• 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory).
• Motivated team player with a proactive work attitude and ability to work with minimal supervision.
• Front desk experience, medical setting preferred

USD $17.00/Hr.

USD $20.00/Hr.