Front Desk & PBX Clerk

Boyd Gaming; Saint Charles (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Boyd Gaming Corporation operates Ameristar Casino Resort Spa St. Charles in Missouri. The role focuses on delivering high-quality guest service and maintaining professional standards across departments.

Candidates should have 1–3 years of guest service experience, strong interpersonal and organizational skills, and be able to work evenings, weekends, and holidays. The position emphasizes discretion with confidential information and adherence to regulatory procedures.

Qualifications

• 1–3 years experience in a guest service based environment (varies by position)
• Excellent interpersonal skills
• Excellent organizational skills

Responsibilities

• Build constructive relationships using diplomacy and tact, even in high-tension situations
• Meet AAA Four Diamond guest service standards
• Collaborate daily with Housekeeping, Facilities and Player Development
• Ensure safe and proper use of all computer equipment
• Participate in department trainings and communicate training needs
• Adhere to company policies and regulatory procedures
• Maintain confidentiality of all proprietary information
• Maintain professional appearance and integrity
• Work flexible hours including evenings, weekends and holidays
• Manage priorities efficiently

Skills

Interpersonal skills

Organizational skills

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations
• AAA Four Diamond guest service requirements and standards.
• Work closely with Housekeeping, Facilities and Player Development on a daily basis.
• Ensure safe and proper use of all computer equipment.
• Conduct and participate in approved and required departmental training; this includes assisting with communication related to training for all hotel team members.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.
• Maintain a high level of professional appearance, demeanor, and integrity.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Uses time efficiently and effectively to manage priorities.

Qualifications

• Preferable one (1) to three (3) years experience in a guest service based environment (years of experience vary by position).
• Must have excellent interpersonal skills
• Must have excellent organizational skills

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.