Lead Casino Supervisor

Ameristar Casino Resort Spa St. Charles; Saint Charles (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Ameristar Casino Resort Spa St. Charles is seeking a dedicated professional to oversee Slots and Table Games departments. The role includes ensuring compliance with non-uniformed appearance, conducting internal investigations, and training dealers. Ideal candidates will possess strong guest service and problem-solving skills, be at least 21 years old, and hold a valid driver’s and gaming license. This position requires flexible hours including nights, weekends, and holidays.

Qualifications

• Minimum 21 years of age.
• Valid driver’s license and gaming license required.
• Strong verbal and written communication skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Oversee Slots and Table Games departments.
• Ensure compliance with non-uniformed appearance standards.
• Conduct internal investigations as needed.
• Train and develop dealers.

Skills

Guest service requirements

Knowledge of slots and casino games

Problem-solving

Mediation skills

Coaching skills

Interpersonal skills

Microsoft Office proficiency

Time management

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Adhere to guest service requirements and interpret and support company policies and procedures.
• Oversee both the Slots and Table Games departments.
• Maintain a positive attitude and support the policies of Senior Management at the casino and Ameristar Casino Resort – St. Charles.
• Ensure compliance with non-uniformed appearance standards while on duty.
• Safeguard confidential and proprietary information disclosed by Ameristar entities or guests.
• Address team member questions and concerns; conduct internal investigations as needed.
• Assist the Talent Team with interviews and make hiring recommendations.
• Train and develop dealers to achieve the highest level of performance.
• Possess sound knowledge of slots and casino games.
• Have knowledge of applicable federal, state, and local regulations.
• Be fully competent in Microsoft Office.
• Demonstrate strong problem‑solving, mediation, coaching, and consulting skills.
• Communicate excellently, both verbally and in writing, and possess strong interpersonal skills.
• Effectively work independently or as part of a team and manage time efficiently.
• Work flexible hours, including evenings, weekends, and holidays, and stand for a minimum of eight (8) hours per shift.
• Hold a valid driver’s license, a valid gaming license in the state of employment, and be able to obtain licenses in other jurisdictions if required.
• Follow all policies, procedures, and regulations related to attendance, appearance, safety, and security.
• Successfully pass a background check and alcohol and drug screening.
• Be at least 21 years of age.

Equal Opportunity Statement

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.