Front Desk & Patient Services Supervisor

Orthopedic Institute of Pennsylvania; Camp Hill (Cumberland County); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k) Retirement Plan

Employee Assistance Program

Cell Phone Discounts through AT&T &amp

Verizon

Employee Appreciation Events

Career Growth Opportunities Within OIP

Job summary

Orthopedic Institute of Pennsylvania is seeking a Patient Support Supervisor to lead daily front desk operations, coach staff, and partner with clinical teams to improve patient flow and access. This role ensures consistent service, effective communication, and a positive patient experience across OIP offices.

You'll supervise scheduling, timesheets, onboarding and training, and escalate issues while driving process improvements in a fast-paced medical office environment.

Qualifications

• Minimum five years of customer service experience.
• Previous supervisory or leadership experience in a medical/healthcare setting preferred.
• Strong communication and interpersonal skills.
• Ability to coach, lead, and hold staff accountable fairly.
• Strong organizational and time-management skills in a fast-paced environment.

Responsibilities

• Supervise daily front desk operations including workflow, patient flow, staffing and coverage.
• Provide direction, coaching and support to front desk staff and reinforce performance and service expectations.
• Serve as first point of escalation for routine patient and staff concerns; escalate complex matters when needed.
• Partner with clinical teams and providers to support scheduling, access and patient flow.
• Oversee front desk timekeeping: PTO approvals, missed punches and timesheet submissions.
• Assist with hiring, onboarding, training, performance evaluations and corrective action with HR.

Skills

Customer service

Leadership

Communication

Organizational skills

Time management

Travel between offices

Education

High school diploma or GED

Tools

Medent

Job description

Orthopedic Institute of Pennsylvania is seeking a Patient Support Supervisor to lead daily front desk operations, coach staff, and partner with clinical teams to improve patient flow and access. This role ensures consistent service, effective communication, and a positive patient experience across OIP offices.

You'll supervise scheduling, timesheets, onboarding and training, and escalate issues while driving process improvements in a fast-paced medical office environment.