Front Desk Patient Services Specialist – Day Shift

BJC HealthCare; O’Fallon (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Paid time off

Job summary

BJC Medical Group is seeking a full-time Patient Services Representative at our Winghaven location. This front office role handles check-ins, appointment scheduling, and patient payments, serving as the first point of contact for patients.

Ideal candidates have 2–5 years in a medical front office, strong communication skills, and careful attention to detail. Benefits are provided, and there is no weekend or holiday shift requirement.

Qualifications

• High school diploma or GED required.
• 2–5 years of experience in a front-office/clinic role preferred.
• Experience with health insurance verification and patient billing is advantageous.
• Strong customer service and accurate data entry skills.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including diagnostic codes and charges for physicians and clinics.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Skills

Front desk

Phone etiquette

Customer service

Data entry

Education

High School Diploma or GED

Job description

Additional Information About the Role

Come join our team as a full-time Patient Service Representative with BJC Medical Group located in Winghaven, this is a rare opportunity to join a great team!

• Outpatient - Front Desk
• Preferred Medical Office Experience
• 40-Hours per week
• Day Shift
• Benefit Eligible
• NO CALL, NO WEEKENDS, NO HOLIDAYS

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

Handles telephone calls from patients and staff; forwards calls requiring triage.

Performs receptionist duties with close attention to detail and professionalism.

Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.

Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.

Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements

Education

High School Diploma or GED

Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer