Front Desk Patient Services Specialist

Kaiser Permanente; Downey (CA); On-site; USD 51,577,000 - 71,635,000; Full time

Job summary

Kaiser Permanente is seeking a Service Representative to serve as the first contact for members and patients. You will register patients, verify insurance, assist with schedules, and handle cash transactions in a fast-paced medical center environment.

The role emphasizes quality customer service, confidentiality, and effective communication with staff and members. On-site position with required shifts, including weekends.

Qualifications

• Must have strong customer service skills and ability to greet and assist members/patients.
• Experience with cash handling and being able to balance receipts.
• Proficient with multi-line telephones and basic computer tasks.

Responsibilities

• Greet members/patients and provide reception services.
• Register patients and verify insurance coverage; assist with scheduling and navigation.
• Handle cash transactions and ensure accuracy of daily revenue.

Skills

Customer service

Cash handling

Multi-line telephones

Communication skills

Keyboarding

Education

High School Diploma or GED

Tools

KP computer systems

Health Connect LIS

Job description

Kaiser Permanente is seeking a Service Representative to serve as the first contact for members and patients. You will register patients, verify insurance, assist with schedules, and handle cash transactions in a fast-paced medical center environment.

The role emphasizes quality customer service, confidentiality, and effective communication with staff and members. On-site position with required shifts, including weekends.