Front Desk Receptionist Part Time

America's Best; Mays Landing (NJ); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401k retirement savings with company +

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a friendly receptionist to ensure excellent customer service and a smooth flow of daily operations at our Mays Landing location.

You will answer and screen calls, schedule appointments, file records daily, and assist customers with insurance information and needs, contributing to a welcoming environment and efficient workflows.

Qualifications

• High School Diploma or equivalent is required or preferred.
• 0–2 years related experience or training preferred.
• Strong customer service skills are required.
• Strong organizational skills are required.
• Experience handling multiple phone lines is preferred.

Responsibilities

• Provide high-quality customer service and ensure safety protocols are followed.
• Ensure smooth flow of customers through the store/office.
• Answer, screen, and forward incoming phone calls per National Vision protocol.
• Assist customers with basic information and insurance document needs.
• Schedule and confirm appointments, follow-up visits, and classes.
• File patient records daily and pull files for next-day appointments.
• Notify customers of order status or delays.
• Keep reception area tidy and stocked with needed materials.

Skills

Customer service

Organization

Phone handling

Multitasking

Education

High School Diploma or equivalent

Job description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Education

High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus on Professional Growth and Career Fulfillment

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Compensation

$15-$15