Front Desk & Patient Experience Specialist

Nationwide Vision; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off

Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Nationwide Vision in Tempe, AZ is seeking a Front Office Specialist to be the first point of contact and set the tone for a world-class patient experience. This role performs essential administrative duties to ensure a smooth check-in/out process for patients.

The position requires strong customer service, professionalism, and the ability to handle phones and insurance-related tasks. A high school diploma or GED is required, with prior medical office or optometry experience preferred.

Qualifications

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.

Skills

Customer service

Professionalism

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Nationwide Vision in Tempe, AZ is seeking a Front Office Specialist to be the first point of contact and set the tone for a world-class patient experience. This role performs essential administrative duties to ensure a smooth check-in/out process for patients.

The position requires strong customer service, professionalism, and the ability to handle phones and insurance-related tasks. A high school diploma or GED is required, with prior medical office or optometry experience preferred.