Front Desk Patient Experience Specialist

South Central Regional Medical Center; Laurel (MS); On-site; USD 27,000 - 38,000; Full time

Job summary

South Central Regional Medical Center is seeking a Patient Experience Specialist in Laurel, MS. This entry-level role supports the front desk, manages patient flow, greets patients, and ensures a welcoming environment.

Responsibilities include scheduling via EMR, confirming insurance details, collecting co-pays, updating records, and maintaining confidentiality under HIPAA. This is a full-time position in SCC Urgent Care with an emphasis on accuracy and patient service.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Tools

EMR software

Job description

South Central Regional Medical Center is seeking a Patient Experience Specialist in Laurel, MS. This entry-level role supports the front desk, manages patient flow, greets patients, and ensures a welcoming environment.

Responsibilities include scheduling via EMR, confirming insurance details, collecting co-pays, updating records, and maintaining confidentiality under HIPAA. This is a full-time position in SCC Urgent Care with an emphasis on accuracy and patient service.