Front Desk & Patient Concierge (Sundays Off)

National Vision, Inc.; Kansas City (MO); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

401k with company match and stock plan

Parental leave

Employee eyewear discount

College scholarship program

Résumé du poste

America's Best, part of National Vision, is seeking a friendly Receptionist for our Kansas City-area store to greet customers, manage phone lines, and help keep patient records organized while supporting front-desk operations.

This role emphasizes customer service, scheduling, and teamwork. We offer competitive pay, benefits, including 401k with company match, parental leave, eyewear discounts, and scholarship opportunities.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsabilités

• Provide high quality customer service following safety protocols.
• Ensure smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers basic and accurate information.
• Schedule and confirm appointments, follow-up visits and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of delays.
• Keep reception area tidy and presentable with all necessary materials.
• Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Connaissances

Receptionist experience

Phone handling

Organizational skills

Customer service

Formation

High School Diploma

Description du poste

America's Best, part of National Vision, is seeking a friendly Receptionist for our Kansas City-area store to greet customers, manage phone lines, and help keep patient records organized while supporting front-desk operations.

This role emphasizes customer service, scheduling, and teamwork. We offer competitive pay, benefits, including 401k with company match, parental leave, eyewear discounts, and scholarship opportunities.