Patient Intake Specialist I

Deaconess News; Hopkinsville (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Deaconess is seeking a Patient Intake Specialist I to warmly welcome patients and ensure a smooth registration experience. You will be one of the first contacts, guiding patients through the check-in process with empathy and accuracy, while upholding hospital policies.

The role emphasizes patient-centered service, professionalism, and accuracy in documentation. Training will cover registration, payments, and coordinating with care teams to support seamless visits.

Qualifications

• Completion of High School or GED is required.
• Knowledge of the health care revenue cycle is preferred.
• Understanding insurance is a plus.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Register patients accurately and efficiently.
• Collect payments in accordance with established procedures.
• Direct and escort patients to appropriate locations as needed.
• Ensure compliance with applicable State and Federal regulations, as well as hospital policies and procedures.
• Serve as an ambassador of Deaconess by fostering a positive, patient-centered experience.

Skills

Patient registration

Customer service

Communication

Education

High School diploma or GED

Healthcare revenue cycle

Insurance understanding

Job description

Join Our Team as a Patient Intake Specialist I

Are you passionate about helping others and creating positive experiences for patients? We’re looking for a compassionate, caring, and dedicated Patient Intake Specialist I to join our team and help us continue our tradition of excellence.

In this role, you’ll be one of the first points of contact for patients, making a meaningful impact by providing a warm welcome and ensuring a smooth registration experience. As a trusted ambassador of Deaconess, you’ll help cultivate a nurturing environment built on courtesy, respect, empathy, dignity, and optimism.

What You’ll Do:

• Greet patients and visitors with professionalism and compassion.
• Register patients accurately and efficiently.
• Collect payments in accordance with established procedures.
• Direct and escort patients to appropriate locations as needed.
• Ensure compliance with applicable State and Federal regulations, as well as hospital policies and procedures.
• Serve as an ambassador of Deaconess by fostering a positive, patient-centered experience.

Education & Experience:

• Completion of High School or GED is required.
• Knowledge of the health care revenue cycle is preferred.
• Understanding insurance is a plus.

Jennie Stuart Medical Center
1st Shift
Patient Intake

Equal Opportunity Employer
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