Fertility Clinic Front Desk & Patient Concierge

Innovation Fertility, LLC; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Innovation Fertility, LLC is seeking a full-time, on-site receptionist in Charlotte, NC to warmly welcome patients, manage scheduling, and handle inquiries. You will support patient check-in/out, coordinate records, and assist with insurance questions in a friendly, efficient environment.

The role requires 2–3 years in outpatient medical office and strong computer skills, with emphasis on EMR and Microsoft Office; 25 wpm typing is expected. Equal opportunity employer.

Qualifications

• High School diploma; associate degree preferred.
• 2-3 years in outpatient medical office; Women’s Healthcare experience preferred.
• 2-3 years in patient financial services preferred.
• Strong skills with EMR, Microsoft Office and Excel; 25 wpm keyboard.
• Competent with medical terminology; good listening and communication.
• Ability to work independently and exercise good judgment.
• Excellent interpersonal skills.

Responsibilities

• Open/close the office.
• Welcome and greet patients and visitors; answer inquiries or refer to appointments.
• Schedule patient appointments to optimize satisfaction and time.
• Prepare new patient packets.
• Check-in and check-out patients.
• Keep appointments on schedule; notify provider of arrivals and delays.
• Schedule necessary surgeries.
• Answer requests for medical records and coordinate release.
• Assist with payments and insurance inquiries.
• Write and send correspondence using templates.
• Order office supplies and support office operations.
• Distribute mail and faxes; scan and file.

Skills

Office software

Interpersonal skills

Listening skills

Communication accuracy

Independent work

Good judgment

Education

High School diploma

Associate degree in accounting or business

Tools

EMR software

Microsoft Office

Excel

Job description

Innovation Fertility, LLC is seeking a full-time, on-site receptionist in Charlotte, NC to warmly welcome patients, manage scheduling, and handle inquiries. You will support patient check-in/out, coordinate records, and assist with insurance questions in a friendly, efficient environment.

The role requires 2–3 years in outpatient medical office and strong computer skills, with emphasis on EMR and Microsoft Office; 25 wpm typing is expected. Equal opportunity employer.