Front Desk Patient Billing Specialist

Pullman Regional Hospital; Pullman (WA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Health Savings Account

Paid Leave Time

Employer Paid Life Insurance

Long-Term Disability

Voluntary Benefits

Job summary

Pullman Regional Hospital seeks a Customer Service Representative to deliver professional, compassionate patient billing support across in-person, phone, email, and MyChart channels. You will handle inquiries about balances, payments, insurance, and financial assistance while documenting interactions in Epic and related systems.

The role requires a high school diploma, prior customer service experience, and proficiency with Microsoft Office, Outlook, Excel, and Epic.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong communication, computer, organizational, and problem-solving skills.
• Ability to handle sensitive financial conversations with empathy, discretion, and professionalism.
• Strong communication and customer service skills when working with patients, colleagues, insurance representatives, and other customers.
• Strong organizational, problem-solving, and time-management skills with attention to detail and accuracy.
• Ability to prioritize multiple responsibilities, work independently, and collaborate effectively as part of a team in a fast-paced environment.
• Proficiency with computers and electronic systems, including Microsoft Office, Outlook, Excel, Epic, or other applicable electronic medical record and revenue cycle systems.

Responsibilities

• Monitors and works assigned self-pay accounts and work queues to ensure timely follow-up and resolution of outstanding balances.
• Provides accurate, courteous, and compassionate assistance to patients regarding billing, account balances, payments, insurance, financial assistance, and other account-related questions through in-person, telephone, email, MyChart, and other approved communication methods.
• Reviews and research patient accounts and coordinates with internal departments, insurance representatives, or other appropriate resources to resolve account issues.
• Accurately documents patient communications, account activity, follow-up actions, and resolutions in Epic and other applicable systems.
• Accepts and accurately processes patient payments and prepares daily bank deposits in accordance with established policies and procedures.
• Processes incoming and outgoing correspondence, including scanning and routing documents to the appropriate Patient Financial Services team member for follow-up.
• Performs daily mail runs and other routine departmental operational duties.
• Maintains petty cash and related documentation in accordance with organizational policies and procedures.
• Protects patient confidentiality and comply with HIPAA, organizational policies, and applicable regulatory requirements.
• Participates in departmental projects, process improvement activities, and other assignments as directed.
• Maintains punctual and regular attendance and is present for scheduled shifts.

Skills

Customer service

Communication

Problem-solving

Microsoft Office

EPIC

Outlook

Excel

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Outlook

Excel

Job description

Pullman Regional Hospital seeks a Customer Service Representative to deliver professional, compassionate patient billing support across in-person, phone, email, and MyChart channels. You will handle inquiries about balances, payments, insurance, and financial assistance while documenting interactions in Epic and related systems.

The role requires a high school diploma, prior customer service experience, and proficiency with Microsoft Office, Outlook, Excel, and Epic.