Front Desk Patient Advocate

Compleat Kidz; Winston-Salem (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Pet Insurance

401(k) with company match

Paid vacation and holidays

Career growth opportunities

Supportive, team-oriented work环境

Job summary

Compleat KiDZ is seeking a Front Desk Patient Advocate to represent our welcoming clinic and support daily operations. You will greet families, onboard new patients, and coordinate treatment schedules, while assisting with billing tasks and payments as needed.

The role emphasizes teamwork, communication, and a patient-first approach in a growing pediatric therapy network across North Carolina, with training at our Lincolnton and Shelby sites as openings occur.

Qualifications

• At least 2 years of front desk or receptionist experience preferred.
• Strong multitasking and organizational skills.
• Excellent customer service and communication skills.
• Ability to pass a background check.

Responsibilities

• Greeting patients and families with warmth and professionalism
• Onboarding new patients and guiding families through the intake process
• Managing and coordinating patient treatment schedules
• Supporting billing processes and assisting with payment collection
• Collaborating with clinical and administrative staff to ensure smooth clinic operations

Skills

Front desk

Customer service

Multitasking

Job description

Supportive, team-oriented work environment

Perks & Total Compensation (Full-Time)

• $18 an hour
• Medical, Dental, and Vision Insurance
• Pet Insurance
• 401(k) with company match
• Paid vacation and holidays
• Career growth opportunities
• Supportive, team-oriented work environment

This is an upcoming clinic. Training will be at our Lincolnton Clinic and Shelby once the clinic opens

Who We Are

Compleat KiDZ is a network of pediatric therapy clinics dedicated to providing high-quality, compassionate care to children and their families. Our clinics are built on collaboration, professionalism, and a shared commitment to creating positive experiences for every family we serve.

About The Role

The Front Desk Patient Advocate (FDPA) serves as the face of the clinic and plays a vital role in delivering excellent customer service while supporting daily clinic operations.

Key Responsibilities Include

• Greeting patients and families with warmth and professionalism
• Onboarding new patients and guiding families through the intake process
• Managing and coordinating patient treatment schedules
• Supporting billing processes and assisting with payment collection
• Collaborating with clinical and administrative staff to ensure smooth clinic operations

Qualifications

• At least 2 years of front desk or receptionist experience preferred
• Strong multitasking and organizational skills
• Excellent customer service and communication skills
• Ability to pass a background check

Physical Demands

This role involves typical office-related activities, including sitting, standing, walking, using standard office equipment, and viewing computer or mobile device screens.

Disclaimer

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management reserves the right to assign or reassign duties and responsibilities at any time.

Compleat KiDZ is an Equal Employment Opportunity Employer and values diversity and inclusion in the workplace.