Front Desk Patient Access Specialist

ProCare-Excel; Odessa (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

ProCare-Excel is seeking a Patient Access Coordinator (Front Office) to greet patients and collect demographic and insurance data for registration. This role works alongside clinical staff to ensure top-tier customer service and accurate records in a fast-paced health facility.

Requires a high school diploma, 2+ years of front desk/customer service experience, and current BLS/AHA certification. The position is full-time and based in Odessa, TX, with a focus on professionalism and teamwork.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum two years of face-to-face customer service experience required.
• Current BLS for Healthcare Provider with an AHA card required.
• Experience serving patients and families is preferred.
• Experience in Emergency Department is preferred.
• Experience with patient records and understanding insurance plans is preferred.

Responsibilities

• Greet patients courteously and collect accurate demographic and insurance information for registration.
• Coordinate with clinical staff to ensure excellent customer service and respectful environment.
• Obtain and balance daily transaction paperwork.
• Update and maintain patient database per procedures.
• Communicate clearly with team members and maintain professional attendance and appearance.

Skills

Customer service

Communication

Microsoft Office

Teamwork

Attention to detail

Education

High school diploma

Some college preferred

Job description

ProCare-Excel is seeking a Patient Access Coordinator (Front Office) to greet patients and collect demographic and insurance data for registration. This role works alongside clinical staff to ensure top-tier customer service and accurate records in a fast-paced health facility.

Requires a high school diploma, 2+ years of front desk/customer service experience, and current BLS/AHA certification. The position is full-time and based in Odessa, TX, with a focus on professionalism and teamwork.