Front Desk & Participant Services Coordinator

Reid Health; Richmond (IN); On-site; USD 34,000 - 48,000; Full time

Job summary

Reid Health's PACE Center in Indiana is seeking a Participant Services Coordinator to be the primary contact for participants, caregivers, visitors, and staff. You will manage front-desk operations, check-in/check-out, call routing, and transportation coordination while delivering a welcoming, confidential service experience.

This role supports the interdisciplinary team with clerical tasks, attendance tracking, and accurate documentation.

Qualifications

• Minimum of 2 years of customer service, receptionist, or administrative experience.
• Strong front-desk and call-management skills.
• Commitment to HIPAA confidentiality and patient privacy.

Responsibilities

• Greet participants, caregivers, visitors, and vendors.
• Check participants in and out; maintain attendance records.
• Answer and route participant and caregiver calls; triage non-clinical inquiries.
• Coordinate transportation and communicate schedule changes.
• Support the interdisciplinary team with clerical tasks and documentation.
• Maintain confidentiality in accordance with HIPAA and PACE policies.

Skills

Customer service

Receptionist

Administrative support

Education

High School Diploma or GED

Job description

Reid Health's PACE Center in Indiana is seeking a Participant Services Coordinator to be the primary contact for participants, caregivers, visitors, and staff. You will manage front-desk operations, check-in/check-out, call routing, and transportation coordination while delivering a welcoming, confidential service experience.

This role supports the interdisciplinary team with clerical tasks, attendance tracking, and accurate documentation.