Front Desk & Participant Services Coordinator

Reid Health; Pace (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

Reid Health is seeking a Participant Services Coordinator to serve as the primary contact for participants, caregivers, visitors, and staff at the PACE Center. The role handles front-desk operations, participant check-in/check-out, call management, transportation coordination updates, and general administrative support for the interdisciplinary team.

The coordinator promotes CARE principles—Courtesy, Positive Attitude, Respect, and Enthusiasm—and ensures a welcoming environment with accurate

Qualifications

• Minimum of 2 years of customer service, receptionist, or administrative experience.

Responsibilities

• Welcome participants, caregivers, visitors, and vendors.
• Check participants in and out of the PACE Center daily.
• Maintain accurate attendance records and participant census reports.
• Notify clinical staff of participant arrivals, absences, or concerns.
• Provide exceptional customer service to participants and families.
• Answer and route incoming participant and caregiver calls.
• Triage non-clinical inquiries and direct clinical concerns to nursing staff.
• Communicate transportation delays, schedule changes, and appointment information.
• Maintain participant communication logs and message tracking systems.
• Assist participants with scheduling and coordination needs.
• Communicate attendance changes to transportation staff.
• Monitor transportation-related issues and elevate concerns appropriately.
• Support the interdisciplinary team with clerical and administrative functions.
• Prepare and maintain participant files and documentation.
• Assist with mail distribution, copying, scanning, and filing.
• Maintain office supplies and front desk organization.
• Generate attendance and operational reports as requested.
• Maintain participant confidentiality in accordance with HIPAA regulations.
• Follow all PACE policies and procedures.
• Ensure accurate documentation and record retention.
• Participate in quality improvement activities as assigned.

Skills

Customer service

Receptionist experience

Administrative support

Education

High school diploma or GED

Job description

Reid Health is seeking a Participant Services Coordinator to serve as the primary contact for participants, caregivers, visitors, and staff at the PACE Center. The role handles front-desk operations, participant check-in/check-out, call management, transportation coordination updates, and general administrative support for the interdisciplinary team.

The coordinator promotes CARE principles—Courtesy, Positive Attitude, Respect, and Enthusiasm—and ensures a welcoming environment with accurate