Front Desk - Part Time (Overnight)

FirstService Residential; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Paid holidays

Paid time off

Job summary

FirstService Residential is seeking a Front Desk Associate for Sunday and Monday night shifts (11 PM–7 AM) in Miami, FL. The role requires independent work, strong communication, and customer service skills, with responsibilities including greeting residents, verifying guests, and operating security systems.

Candidate should have a high school diploma (college courses in business/hospitality preferred) and 2–3 years of business experience.

Qualifications

• High school diploma or equivalent preferred.
• 2–3 years of business experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Greet residents, guests, and service providers on arrival.
• Meet and greet Residents; check guests and service providers in/out.
• Monitor and operate electronic security control systems.
• Maintain daily logs, records and forms with accuracy.
• Respond to emergency situations in a timely and efficient manner.
• Follow access control procedures and monitor building access.
• Maintain a safe and secure environment throughout the building/property(s).
• Handle multiple tasks and maintain detailed records.
• Provide excellent customer service and effective communication.
• Support on-site property manager with assigned duties.
• Follow safety procedures and maintain a safe work environment.

Skills

Customer service

Communication

Multitasking

Time management

Emergency response

Access control

Education

High school diploma

College courses in business/hospitality

Job description

Description

Schedule: Sunday and Monday from 11PM to 7AM.

Pay: $17.00/hr

Job Overview:

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills.Be detailed oriented and able to multitask.Meet and greet residents; checks guests and service providers in/out.Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 - 50lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

What We Offer:

As a full-time associate, you'll be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you'll be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.