Front Desk Optometrist Tech | Flexible Schedule

Eyemart Express; Greenville (NC); Sur place; USD 18 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Flexible scheduling

Résumé du poste

Eyemart Express in Greenville, NC is seeking a Front Desk Associate (Optometrist's Technician) for a part-time role. You will assist the store Doctor, greet patients, and handle pre-tests, orders, and sales in a fast-paced optical environment.

The position emphasizes customer service, product knowledge, and accurate data entry, with training provided. You’ll work closely with the doctor to ensure smooth exam services and timely eyewear deliveries.

Qualifications

• Experience in retail, customer service, or sales.
• Optical industry experience preferred but not required.
• Willing to train.

Responsabilités

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Administrative Tasks: Perform other administrative tasks as assigned.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Data Entry: Input customer information into the computer system accurately.
• Patient Assessment: Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Patient Sign-In: Sign-in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients' charts per local Doctor specifications. File patient charts daily.
• Pre-Test Procedures: Perform a thorough "pre-test" as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor.
• Contact Lens Orders: Order and receive contact lenses. Call customers daily for pick-up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.

Connaissances

Customer service

Sales

Retail

Formation

High School Diploma or GED

Description du poste

Eyemart Express in Greenville, NC is seeking a Front Desk Associate (Optometrist's Technician) for a part-time role. You will assist the store Doctor, greet patients, and handle pre-tests, orders, and sales in a fast-paced optical environment.

The position emphasizes customer service, product knowledge, and accurate data entry, with training provided. You’ll work closely with the doctor to ensure smooth exam services and timely eyewear deliveries.