Front Desk & Operations Support Specialist

Welch Packaging Group; Aurora (IL); On-site; USD 36,000 - 43,000; Full time

Job summary

Welch Packaging is seeking a friendly receptionist to be the first point of contact for visitors and callers. You will answer phones, greet vendors and customers, and route inquiries to the appropriate staff, ensuring a professional and welcoming environment at the Aurora facility.

This role requires a High School diploma and at least one year of customer service or receptionist experience, preferably in a high-volume manufacturing setting.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1+ year in customer service, receptionist or similar role; background in high-volume manufacturing preferred.
• Excellent communication and ability to convey information effectively.

Responsibilities

• Answer the phones in a friendly, helpful, and efficient manner.
• Greet vendors, customers, applicants, and direct them to appropriate personnel.
• Keep track of the whereabouts of key personnel and process their calls and messages.
• Open and distribute company mail and assist Executive Assistant and accounting area with filing.
• Provide back-up support for Executive Assistant.
• May have certain accounting / bookkeeping functions.
• Comply with company policies and procedures.
• Additional duties as assigned by management.

Skills

Communication

Organization

Attention to detail

Analytical thinking

Time management

Systems analysis

Active learning

Education

High School Diploma

Job description

Welch Packaging is seeking a friendly receptionist to be the first point of contact for visitors and callers. You will answer phones, greet vendors and customers, and route inquiries to the appropriate staff, ensuring a professional and welcoming environment at the Aurora facility.

This role requires a High School diploma and at least one year of customer service or receptionist experience, preferably in a high-volume manufacturing setting.