Front Desk

Chris Baily; New York (NY); On-site; USD 23,000 - 39,000; Full time

Job summary

Hair N' Now NYC on the Upper East Side seeks a fast-paced Front Desk associate to manage multi-line phones, greet clients, and coordinate with stylists for a smooth 9-chair flow.

The role rewards accuracy, speed, and a polished receptionist presence, with base pay of $17–$28 per hour and incentives tied to retail and weekly salon revenue benchmarks.

Qualifications

• 1–3 years front desk experience in a high-volume salon, luxury spa, or chaotic hospitality environment.
• High proficiency with Vagaro or advanced multi-channel online booking software.
• Ability to manage multi-line phones, rapid client check-ins, and complex stylist schedules.

Responsibilities

• Strategic, precise scheduling to maximize our 9-chair layout and eliminate structural gaps.
• Track real-time wait times, greet clients, and calmly neutralize scheduling conflicts.
• Drive front-of-house retail product sales and manage inventory.

Job description

Job Description

Hair N' Now NYC - Front Desk

Front Desk opportunities for candidates who can handle speed, precision, and a demanding Upper East Side salon floor.

CORE REQUIREMENTS:

• 1-3 years of front desk experience in a high-volume salon, luxury spa, or chaotic hospitality environment.
• High proficiency with Vagaro or advanced multi-channel online booking software.
• Ability to simultaneously manage multi-line phones, rapid client check-ins, and complex stylist schedules.

KEY RESPONSIBILITIES:

• Strategic, precise scheduling to maximize our 9-chair layout and eliminate structural gaps.
• Track real-time wait times, greet clients, and calmly neutralize scheduling conflicts.
• Drive front-of-house retail product sales and manage inventory.

COMPENSATION: Hourly Base: $17-$28/hour scale based on booking velocity and system mastery. Incentives: Financial bonuses tied to retail conversion metrics and salon weekly revenue benchmarks.