Front Desk Officer

Agnello & Rogers; Temecula (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Agnello & Rogers welcomes a Front Desk Officer to be the first point of contact for visitors in Temecula, providing outstanding customer service and administrative support. You will greet clients, maintain logs, and handle calls while coordinating with managers and staff.

The role focuses on maintaining an organized reception area, building client relationships, and ensuring satisfaction through professional, responsive service and up-to-date knowledge of property details and pricing.

Responsibilities

• Greet and assist clients and visitors professionally on behalf of the organization.
• Maintain a logbook for all incoming guests and clients.
• Acts as the point of contact between the managers and visitors.
• Answer all incoming calls and take messages.
• Collect, sort, and distribute correspondence.
• Handle customers’ requests and complaints.
• Tracking time and attendance of all staff
• Manage the reception area, ensuring it is tidy, organized, and welcoming.
• Build and maintain strong relationships with new and existing clients.
• Maintain in-depth knowledge of available properties, pricing, and features.
• Provide after-sales support and ensure excellent client satisfaction

Job description

We are looking for a smart, friendly, and organized Front Desk Officer who will be the first point of contact for visitors and clients, providing exceptional customer service and administrative support

Responsibilities

• Greet and assist clients and visitors professionally on behalf of the organization.
• Maintain a logbook for all incoming guests and clients.
• Acts as the point of contact between the managers and visitors.
• Answer all incoming calls and take messages.
• Collect, sort, and distribute correspondence.
• Handle customers’ requests and complaints.
• Tracking time and attendance of all staff
• Manage the reception area, ensuring it is tidy, organized, and welcoming.
• Build and maintain strong relationships with new and existing clients.
• Maintain in-depth knowledge of available properties, pricing, and features.
• Provide after-sales support and ensure excellent client satisfaction