Front Desk Officer

Pragmatic Play Ltd.; Friendly (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the iGaming industry is seeking a skilled Front Desk Officer to be the first point of contact for visitors and clients. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service. The ideal candidate will support office operations and contribute to a welcoming environment, with opportunities for career advancement.

Benefits

Competitive salary

Private health insurance

FitPass membership

International work environment

Opportunities for advancement

Qualifications

• 1+ years of experience in a front desk or customer-facing role.
• Intermediate to advanced proficiency in Serbian and English.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and assist visitors in a professional manner.
• Schedule and coordinate meetings and appointments.
• Support office management with administrative tasks.

Skills

Communication

Interpersonal Skills

Problem-Solving

Organizational Skills

Tools

Microsoft Office

Job description

Shaping Exceptional Impressions with Top-Notch Communication Skills.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description: We are seeking a skilled and dedicated Front Desk Officer to join our team. In this role, you will be the first point of contact for visitors and clients, ensuring a positive and professional experience. Your organizational skills, attention to detail, and commitment to excellence will contribute to maintaining a welcoming and efficient office environment.

Responsibilities:

• Reception and Visitor Coordination: Greet and assist visitors in a professional and friendly manner. Manage incoming calls, emails, and correspondence efficiently. Maintain a clean, organized, and professional front desk area.
• Administrative Support: Schedule and coordinate meetings, appointments, and events. Prepare, print, and distribute company documents and correspondence. Maintain records, including visitor logs and office supplies inventory.
• Office Operations: Support office management with day-to-day administrative tasks. Coordinate with courier and postal services for document deliveries and pickups. Ensure office supplies are well-stocked and requisitioned as needed.
• Financial Knowledge: A solid understanding of basic invoicing, budgeting, and expense tracking to effectively support administrative functions to ensure accurate documents are sent and processed by the accounting.
• Policy Compliance and Professionalism: Adhere to company policies and maintain confidentiality of sensitive information. Assist in implementing office procedures and standards. Promote a positive company image through professionalism and exceptional service.
• Employee and Team Support: Provide support to employees and teams as needed, including scheduling and resource management. Assist in onboarding new employees by preparing their workspaces and providing orientation.

Candidate Requirements:

• Expertise: 1+ of proven experience in a front desk or customer-facing role.
• Language Skills: Intermediate to advanced proficiency in Serbian and English.
• Technical Skills:
• Proficiency in Microsoft Office and basic office equipment.
• Strong organizational skills and attention to detail.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong problem-solving abilities.
• Commitment to providing exceptional customer service.
• Work Ethic:
• Punctuality and reliability.

Nice to Have:

• Human Resources Experience: Knowledge of HR practices, particularly onboarding and employee support processes.

What we offer in exchange:

• Competitive salary.
• Additional earnings of €500,00 NET for each successful job referral to ARRISE.
• Special referral campaign of a €2.000,00 NET referral bonus for Turkish speakers.
• Private health insurance from day one.
• FitPass membership for sports activities and discounts at popular brands after 3 months.
• An exceptional studio space in a modern office building in New Belgrade.
• International work environment.
• Opportunities for advancement to higher positions in online casino.
• Grow with ARRISE | Learning Hub – personalized learning, gamified growth, and endless career development at your fingertips

Ready to Elevate Your Career? Join ARRISE Today!