Front Desk Office Coordinator

Pain Specialists of America; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Pain Specialists of America is seeking a Front Desk Coordinator in Texas to greet patients and manage the front office workflow. You will be the first point of contact, handling check-ins, payments, scheduling, and communication with patients and staff.

The role requires strong communication, organization, and a professional demeanor, with daily responsibility for HIPAA compliance and accurate data entry in the EHR/EMR.

Qualifications

• High school diploma or equivalent.
• A minimum of one-year experience in a customer service position.
• Proficient in MS Word, Excel, PowerPoint and Outlook.

Responsibilities

• Check patients in and provide necessary paperwork.
• Collect co-pays and manage payment plans per protocol.
• Prepare schedule one day in advance and notify patients about payment plans.
• Document all payments and non-payments daily and report to manager.
• Verify demographics and update in the EHR/EMR as needed.
• Have patients sign HIPAA forms and related contracts as applicable.
• Enter patient demographics into the EHR/EMR and scan paperwork.
• Confirm appointments and send referral letters.
• Answer calls and monitor messages in EMR/EHR and email systems.
• Maintain HIPAA information and keep reception tidy and professional.
• Travel as needed.

Education

High school diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Description

Job Summary

The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.

Detailed Responsibilities

• Check patients in, print out medication list and provide necessary paperwork
• Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
• Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
• Document all payments and non-payments on the schedule and give to manager at end of day.
• Verify demographics with patients and update as necessary.
• Enter all appropriate patient demographics into corresponding EHR/EMR
• Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
• Scan paperwork into appropriate systems
• Confirm appointments
• Send referral letters.
• Retrieve procedure cost estimate from S-FAX.
• Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
• Maintain up-to-date HIPAA information in patient's chart.
• At all times, keep reception, waiting area and workstation tidy and professional.
• Maintain patient confidentiality.
• Other duties as assigned
• Travel as needed

Requirements

Education and Experience/Technical Skills

• High school diploma or equivalent
• A minimum of one-year experience in a customer service position
• Proficient in MS Word, Excel, PowerPoint and Outlook

Other Position Requirements

• Organized and detail-oriented
• Customer oriented
• Possesses excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment and meet deadlines