Front Desk & Office Concierge — Nonprofit

Ark Chicago; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision coverage

Dental coverage

PTO & sick leave

Jewish/ secular holiday time off

Retirement plan with matching

Job summary

The Ark Chicago is seeking an Administration Receptionist to greet clients and manage front-desk operations in a full-time, in-person role. You’ll screen calls, route inquiries, and support office operations under the supervision of the Executive Assistant & Office Manager.

This position emphasizes warm, organized, and compassionate service, with responsibilities spanning mail handling, supplies, and cross-departmental support in a nonprofit setting.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or additional administrative training is a plus.
• Prior reception, customer service, or front-desk experience required.
• Experience in nonprofit, human services, or healthcare setting is a plus.

Responsibilities

• Greet clients, visitors, and staff warmly and acknowledge them on arrival.
• Answer, screen, and route calls to the right department or staff member.
• Answer general questions or point people to the right resource.
• Manage visitor check-in and coordinate with the Welcome Center Manager.
• Escalate concerning interactions promptly to supervisors.
• Keep the front desk clean, organized, and welcoming.

Skills

Warm communication

Patience & empathy

Discretion with confidential info

Organization & multitasking

Microsoft Office 365

Punctual & dependable

Front desk experience

Education

High school diploma or equivalent

Associate’s degree or admin training

Tools

Pitney Bowes postage meter

Canon scanner

Office equipment

Job description

The Ark Chicago is seeking an Administration Receptionist to greet clients and manage front-desk operations in a full-time, in-person role. You’ll screen calls, route inquiries, and support office operations under the supervision of the Executive Assistant & Office Manager.

This position emphasizes warm, organized, and compassionate service, with responsibilities spanning mail handling, supplies, and cross-departmental support in a nonprofit setting.