Front Desk Night Auditor

Atlantis; Box Elder (SD); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Hotel discounts

Dining deals

WaTiki Waterpark passes

Starbucks offers

Juniper Sky Bar access

AJ's Wicked Salon & Spa discount

Gaming benefits: $5 free play

Sol Vibe discounts

401k with 3% match

Job summary

Home2 Suites by Hilton Rapid City is seeking a proactive front desk Associate to manage reservations, check guests in and out, issue keys and materials, and assist guests with information about services, entertainment, and local activities. You will help coordinate transportation, balance daily reports, and ensure the front desk and lobby remain tidy and secure.

A professional appearance and uniforms are required.

Qualifications

• Strong computer skills and ability to learn hotel property management systems.
• Ability to quickly learn front desk procedures, such as check-in/check-out, selling skills, computer operations, and telephone operations.
• Strong communication and listening skills to interact with guests and colleagues.
• Must be 18 years or older.

Responsibilities

• Handle room reservations and guest check-in/check-out as needed.
• Issue keys, pamphlets, discount cards, and related materials.
• Provide information on hotel services, entertainment, shopping, business, and travel.
• Ensure confidentiality, security and safety of guests in front desk communications.
• Arrange transportation for guests as needed.
• Compute bills, post charges, collect payments and make change.
• Run daily reports and balance charges in a timely manner.
• Maintain front desk and lobby area cleanliness and neatness.
• Adhere to uniform and nametag requirements.
• Balance all daily reports.
• Other duties as assigned to meet business needs.

Skills

Front desk software

Customer service

Communication

Check-in / Check-out

Phone operations

Tools

Property Management System

Job description

Joining the team at Home2 Suites in Rapid City, SD, offers a multitude of compelling reasons to consider. Here's why you should choose to be a part of our team:Flexible Scheduling: Enjoy the flexibility to create a work schedule that suits your lifestyle and personal commitments.Family Environment: Experience a warm and welcoming atmosphere where colleagues feel like family, fostering a supportive and inclusive workplace culture.Effective Communication: Experience open and transparent communication channels, promoting clarity and efficiency in daily operations.Fun Co-workers: Work alongside a team of friendly and enthusiastic individuals, making every shift enjoyable and rewarding.Guest/Associate Connection: Build meaningful connections with long-term Guests, creating lasting relationships and enhancing the overall Guest experience.Strong Leadership: Benefit from the guidance and support of an exceptional General Manager, whose leadership fosters a positive work environment and encourages professional growth.Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.Dining Deals: Get discounts on food and beverages at our outlets.WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.AJ's Wicked Salon & Spa: Enjoy 10% off products and services.Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At Home2 Suites in Rapid City, you'll find not just a job, but a fulfilling career opportunity surrounded by supportive colleagues, exciting perks, and a commitment to excellence in hospitality. Join us and become a valued member of our team today.ResponsibilitiesResponsible for making room reservations and checking guests in and out of the Hotel as needed.Issues room keys, Pamphlets, discount cards, etc as needed.Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all timesArranges transportation for guests as needed.Compute bills, post charges, collects payment and makes change for guests.Runs various reports - hand written and computer.Maintain the cleanliness and neatness of the front desk and lobby area.Must wear a uniform up to property standards and nametag at all times on property.Balance all daily reports for the Hotel.Post and balance charges in a timely and efficient manner.Other duties may be assigned to meet business needs.Requirements:Must have strong computer skills and ability to learn hotel property management system(s).Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.Basic knowledge of accounting operations18 years or older.Benefits for full-time Associates:Health / dental / vision / life401k plan with 3% match after one year of employmentCompany-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer