Front Desk Night Auditor

Holiday Inn Express and Suites; Battle Creek (MI); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Holiday Inn Express and Suites in Battle Creek, MI seeks a Night Auditor for an overnight shift from 11 PM to 7 AM. Must be available weekends. Responsibilities include running the night audit, sending daily reports, greeting guests, and handling check-ins/check-outs with cash and card transactions.

Ideal candidates communicate well, solve problems, and maintain professional service. Some light cleaning and room readiness tasks may apply.

Qualifications

• High school diploma or equivalent preferred.
• Ability to walk and bend frequently throughout shift.
• Detail oriented and professional attitude.
• Reliable transportation and ability to work independently.

Responsabilités

• Run the night audit and reset the operating system for next day's business.
• Send out daily financial reports to above property and corporate team.
• Greet guests both in person and over the phone.
• Coordinate guest check-in/check-out and assist guests with reservations.
• Answer guest questions and assist guests with any problems they may experience.
• Monitor daily reservations and ensure rooms are prepared prior to check-in.
• Handle financial transactions (cash and credit).
• Promptly assist with guest requests and resolve complaints.
• Ensure cleanliness of the property and perform light cleaning duties if needed.
• Other duties as assigned by general manager.

Connaissances

Communication skills

Problem solving

Attention to detail

Customer service

Formation

High school diploma or equivalent

Description du poste

All employees of our hotel have access to Marriott Employee Discounts Worldwide

We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication

and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!

MUST BE AVAILABLE TO WORK WEEKENDS!

Responsibilities include:

Running the night audit and resetting the operating system for next days business

Sending out daily financial reports to above property and corporate team

Greeting guests both in person and over the phone

Coordinating guest check-in/check-out and assisting guests with making reservations

Answering guest questions and assisting guests with any problems they may experience

Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in

Handling financial transactions (both cash and credit)

Promptly assisting with guest requests

Actively listening to and resolving guest complaints

Ensuring cleanliness of the property and performing light cleaning duties if needed

Other duties as assigned by general manager

Requirements:

High school diploma or equivalent preferred

Ability to walk and bend frequently throughout shift

Detail oriented

Professional attitude

Reliable transportation

Ability to work independently

Spacious suites with full kitchens. Complimentary hot breakfast. Free Wi-Fi. We could go on and on. Whether you’re staying with us for the night, weekend, month or longer, TownePlace Suites by Marriott is designed to provide everything you need to live life uninterrupted.