Front Desk Agent

Sage Hospitality Group; Rockville (MD); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Life Insurance

AD&D

STD/LTD

401(k)

Job summary

Sage Hospitality Group is seeking a front desk associate in Rockville, Maryland. The role involves welcoming guests, processing check-ins and check-outs, and handling payments with accuracy.

You will answer reservations and inquiries, communicate hotel rates clearly, and promote additional services to enhance guest satisfaction. The position requires excellent English, strong cash-handling skills, and a polished, professional demeanor to ensure a seamless guest experience in a busy hotel

Qualifications

• High school diploma or equivalent.
• Excellent English written and spoken communication.
• Experience handling cash and guest transactions.
• Ability to work with the public and multitask.
• Friendly and professional demeanor.

Responsibilities

• Greet guests and complete established check-in procedures daily.
• Process check-out and close guest accounts in the system.
• Handle cash transactions and maintain accurate records.
• Respond to reservations and inquiries with accurate hotel rates and information.
• Upsell room nights and services to maximize occupancy and revenue.
• Operate PBX, route calls, and provide wake-up services.
• Maintain positive guest relations with timely, knowledgeable responses.

Skills

Cash handling

Customer service

English fluency

Phone & PBX

Organized & detail-oriented

Education

High School Diploma

Job description

Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe that it’s not just about the work you do - it’s about who you are! We support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes - both personally and professionally. If you are someone who

• Wants to rise to the top
• Follow their own path
• Is hungry to learn and love their community
• Does not sit around and wait,

YOU BELONG HERE!!

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Many of the benefits begin the first of the month following or coinciding with date of hire. Benefits consist of the following

• Two (2) medical plan options
• Dental
• Vision
• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Critical Illness
• Employee Assistance Program
• Vacation
• Ten (10) Holidays
• Adoption Assistance
• Educational Assistance
• Employee Referral Program
• Hotel Room and Restaurant Discounts
• 401(k) with a company match (after 60 days)

USD $18.00 - USD $19.00 /Hr.