Front Desk & Night Audit Specialist

Columbia Hospitality; Bozeman (MT); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Get Paid Daily

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability, 4

401K

Job summary

The Lark in Bozeman is hiring a Front Desk Agent to manage check‑in/check‑out, guest requests, and nightly operations with a friendly, attentive approach. You will support the Front Office team and ensure accurate financial reconciliation while maintaining guest privacy and security.

Join a dynamic, guest‑centered property with comprehensive benefits and growth opportunities. Prioritize service quality, efficiency, and teamwork in a lively hotel environment.

Qualifications

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized POS system preferred.
• Strong written and verbal communication skills required.
• Strong problem solving and conflict resolution skills.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: MS Office, Outlook, Excel and Word.

Responsibilities

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members; reports security concerns.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns to plan corrective actions.
• Communicates with all departments to keep staff informed of updates and changes.
• Keeps front office, reception area, lobby and storage areas clean and organized.
• Ensures equipment is maintained and used properly.
• Conducts property walks to monitor guest safety and security.
• Handles check‑in/check‑out processes per hotel procedures and PMS guidelines.
• Operates the property management system, PBX and radio paging as required.
• Gives guests relevant information and assists with reservations for restaurants, transportation and activities.

Skills

Customer service

Cash handling

POS system

Microsoft Office

Communication skills

Tools

PBX system

Radio paging system

Property management system

Job description

The Lark in Bozeman is hiring a Front Desk Agent to manage check‑in/check‑out, guest requests, and nightly operations with a friendly, attentive approach. You will support the Front Office team and ensure accurate financial reconciliation while maintaining guest privacy and security.

Join a dynamic, guest‑centered property with comprehensive benefits and growth opportunities. Prioritize service quality, efficiency, and teamwork in a lively hotel environment.