Front Desk/Night Audit and 2nd Shift- Home2 Suites Frankfort, KY

RAINMAKER TEAM LLC; Frankfort (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays (Full-Time Employees)

Paid Time Off (PTO)

Nationwide Employee Hotel StayDiscount

Medical, Dental, Vision, and Life Ins.

Job summary

RAINMAKER TEAM LLC is seeking a friendly Front Desk Agent for the Night Audit/2nd Shift at our hotel in Frankfort, Kentucky. You will be the first point of contact for guests, handling check-ins, check-outs, and inquiries with professionalism.

The ideal candidate has strong communication, basic computer skills, and a customer‑service mindset. You will coordinate with housekeeping, process reservations and payments, maintain records, answer calls, and ensure a smooth, welcoming stay for guests.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Basic computer skills and ability to use hotel management software.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Process guest check-ins and check-outs efficiently.
• Handle reservations, room assignments, and payment transactions.
• Respond promptly to guest inquiries, requests, and concerns.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain accurate guest records and reservation information.
• Answer phone calls and assist with general hotel information.
• Follow hotel policies and procedures to ensure smooth operation.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

Tools

Hotel management software

POS system

Job description

Front Desk-Night Audit/2nd Shift

Job Summary

We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a positive guest experience by providing outstanding service during check-in, check-out, and throughout each guest's stay.

The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment. If you enjoy helping people and thrive in a customer service role.

Benefits

• Paid Holidays (Full-Time Employees)
• Paid Time Off (PTO)
• Nationwide Employee Hotel Stay Discounts
• Medical, Dental, Vision, and Life Insurance

Responsibilities

• Welcome guests and provide exceptional customer service
• Process guest check-ins and check-outs efficiently
• Handle reservations, room assignments, and payment transactions
• Respond promptly to guest inquiries, requests, and concerns
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Maintain accurate guest records and reservation information
• Answer phone calls and assist with general hotel information
• Follow hotel policies and procedures to ensure a smooth operation

Qualifications

• High school diploma or equivalent required
• Previous customer service or hotel experience preferred
• Basic computer skills and ability to learn hotel management software
• Strong communication and interpersonal skills
• Ability to remain professional and courteous when handling challenging situations
• Excellent attention to detail and organizational skills
• Ability to follow instructions and work independently or as part of a team
• Must be able to stand for extended periods and work flexible schedules, including weekends and holidays

Preferred Skills

• Hospitality or hotel front desk experience
• Cash handling and payment processing experience
• Ability to multitask in a fast-paced environment
• Strong problem-solving and conflict-resolution skills