Front Desk & Night Audit Agent - Guest Services

Commerce Casino; Commerce (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Commerce Casino & Hotel is seeking a full-time Front Desk / Night Audit associate to deliver professional guest services at check-in and check-out, manage reservations, and handle payments with accuracy.

You will also perform nightly audit tasks, reconcile daily transactions, and prepare reports while promoting the casino players program and maintaining guest accounts. Strong English communication and a calm, customer-focused approach are essential.

Qualifications

• Prior customer service or hospitality experience preferred.
• Basic computer skills and ability to learn hotel property management systems.
• Strong attention to detail and ability to perform basic financial calculations.
• Excellent communication and interpersonal skills.
• Ability to remain professional and calm while handling guest concerns.
• Must be able to communicate in English.
• Self-starting personality with an even disposition.

Responsibilities

• Welcome and assist guests with check-in, check-out, and general hotel information while providing professional customer service.
• Enter and manage guest reservations and account information within the hotel computer system.
• Process payments, handle cash transactions, and maintain an accurate house bank.
• Respond to guest inquiries, telephone calls, and messages in a prompt and professional manner.
• Address and resolve guest concerns to ensure satisfaction and service recovery when needed.
• Promote and enroll guests in the casino player's program when appropriate.
• Maintain accurate guest account records and update player program information when applicable.
• Perform Night Audit functions including running reports, reconciling daily transactions, and correcting system discrepancies.
• Balance and verify all hotel revenue, settlements, and accounts to complete the end-of-day financial close.

Skills

Customer service

Communication

Attention to detail

Basic computer skills

Team player

Education

High School diploma or equivalent

Tools

PMS software

Job description

Commerce Casino & Hotel is seeking a full-time Front Desk / Night Audit associate to deliver professional guest services at check-in and check-out, manage reservations, and handle payments with accuracy.

You will also perform nightly audit tasks, reconcile daily transactions, and prepare reports while promoting the casino players program and maintaining guest accounts. Strong English communication and a calm, customer-focused approach are essential.