Front Desk - Night Audit

Galt House; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Night Audit Agent. In this entry-level role, you will play a crucial part in ensuring guest satisfaction by balancing accounts and providing exceptional customer service. Your responsibilities will include auditing financial transactions, handling guest inquiries, and maintaining accurate records. This position offers a dynamic and supportive work environment where your contributions are valued. Join a team that prioritizes care, diversity, and professional growth, while enjoying a comprehensive benefits package that enhances your work-life balance.

Benefits

Medical Insurance

Dental Insurance

401k

Complimentary Meal

Complimentary Parking

Discounted Bus Pass

Qualifications

• 2 years of customer service experience in hospitality preferred.
• Basic computer and math skills required for auditing tasks.

Responsibilities

• Count and balance cash, credit cards, and guest accounts.
• Provide high-level customer service and respond to guest needs.
• Complete various audit reports and track Front Office statistics.

Skills

Customer Service

Problem Solving

Communication Skills

Mathematical Skills

Fluency in English

Professional Telephone Etiquette

Typing Proficiency

Suggestive Selling

Education

High School Diploma or GED

Tools

Property Management System

Point of Sales System

Computer

Job description

Join to apply for the Front Desk - Night Audit role at Galt House Hotel

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Job Description

The Front Office Night Audit Agent will be primarily responsible for counting and balancing cash, credit cards and direct bill accounts and handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.

Work Requirements

• Respond to guest needs, special requests and complaints and alert appropriate manager as needed
• Counting and balancing cash, credit cards and direct bill accounts
• Closing, balancing and making necessary corrections to guest accounts
• Investigate and analyze out-of-balance situations and make adjustments or corrections when needed
• Complete various audit reports on the computer
• Verify room rates are accurate and posts rates to guest accounts
• Post room charges and room taxes to guest accounts
• Tracks room revenues, occupancy percentages, and other Front Office statistics
• May also work as a Front Office Agent or Concierge when necessary
• Be aware of all emergency procedures and how to respond in the event of various types of emergencies
• Other duties as assigned

Qualifications

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Fluency in English with preferred experience in a foreign language
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to type proficiently
• Ability to suggestively sell
• Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality