Night Auditor

Concord Hospitality Enterprises; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Night Auditor to join their team. This role is essential for ensuring guests receive outstanding hospitality during late hours. You will be responsible for processing transactions, managing check-ins and check-outs, and maintaining a safe environment for guests. If you thrive in a fast-paced, independent setting and have a passion for service, this opportunity is perfect for you. Join a company that values its associates and offers a supportive culture where you can grow and develop your career while making a positive impact on guests' experiences.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement Opportunities

Qualifications

• 1 year of experience in Front Desk/Night Audit roles is required.
• Ability to work an overnight schedule and handle guest interactions.

Responsibilities

• Process transactions, handle phone systems, and verify room availability.
• Perform check-in/check-out procedures and maintain lobby appearance.
• Monitor hotel safety and emergency procedures during night shifts.

Skills

Customer Service

Attention to Detail

Problem-Solving

Job description

Description

We are hiring a Night Auditor!

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift, you are essentially working without management supervision, so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non-traditional hours. Your keen sense of being proactive, responsive, and caring will make all the difference. The night shift also assures the guest a stay that is safe, whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility, this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Night Auditor, you have the responsibility to give our guests the best hospitality experience they can have by:

1. Processing credit card transactions and other (restaurant, events, lounge) for the day
2. Handling phone system, transferring calls, reservations, etc.
3. Verifying, balancing, and reviewing hotel room availability
4. Performing Check-in and Check-out procedures
5. Administering guest payment policies and looking for errors from the day shifts
6. Preparing folios for the morning departing guests
7. Maintaining overall lobby appearance and assisting with AM breakfast set up if needed
8. Being versed in all hotel emergency procedures

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Overnight schedule, Front Desk/Night Audit experience

Experience

• Required: 1 year of Overnight schedule, Front Desk/Night Audit experience