Front Desk - Night Audit

AJS Hotels; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Night Audit Agent to ensure seamless operations during night shifts. This role involves balancing financial transactions, providing exceptional customer service, and maintaining accurate guest accounts. The ideal candidate will have strong communication skills, a knack for problem-solving, and a passion for delivering personalized service. Join a dynamic team where your contributions will enhance guest experiences and support the overall success of the hotel. This opportunity is perfect for individuals looking to grow their career in the hospitality sector while making a meaningful impact on guests' stays.

Qualifications

• 2 years of customer service experience in hospitality preferred.
• Excellent oral and written communication skills required.

Responsibilities

• Count and balance cash, credit cards, and direct bill accounts.
• Respond to guest needs and manage special requests or complaints.
• Complete various audit reports on the computer.

Skills

Customer Service

Basic Computer Skills

Mathematical Skills

Oral Communication

Written Communication

Problem Solving

Fluency in English

Typing Proficiency

Suggestive Selling

Education

High School Diploma or GED

Tools

Property Management System

Point of Sales System

Job description

The Front Office Night Audit Agent will be primarily responsible for counting and balancing cash, credit cards and direct bill accounts and handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.

Work Requirements

1. Respond to guest needs, special requests and complaints and alert appropriate manager as needed
2. Counting and balancing cash, credit cards and direct bill accounts
3. Closing, balancing and making necessary corrections to guest accounts
4. Investigate and analyze out-of-balance situations and make adjustments or corrections when needed
5. Complete various audit reports on the computer
6. Verify room rates are accurate and posts rates to guest accounts
7. Post room charges and room taxes to guest accounts
8. Tracks room revenues, occupancy percentages, and other Front Office statistics
9. May also work as a Front Office Agent or Concierge when necessary
10. Be aware of all emergency procedures and how to respond in the event of various types of emergencies
11. Other duties as assigned

Qualifications

1. High School Diploma or GED
2. 2 years of customer service experience preferably in the hospitality industry
3. Basic computer and math skills
4. Professional telephone etiquette and office skills
5. Excellent oral and written communications skills
6. Fluency in English with preferred experience in a foreign language
7. Ability to input and access information in the property management system/computers/point of sales system
8. Ability to type proficiently
9. Ability to suggestively sell
10. Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.