Front Desk Monitor

Asante Phase 2; Surprise (AZ); On-site; USD 19,000 - 30,000; Part time

Job summary

Asante Phase 2 is seeking a Part-Time Front Desk Monitor to join our on-site team at the Surprise, AZ community. You will serve as the first point of contact for residents and guests, handling phone lines, visitor access, and basic administrative tasks with a focus on outstanding customer service.

Responsibilities include greeting visitors, screening inquiries, supporting event setup, and coordinating with the Administrative Support team.

Qualifications

• 2 years of paid, professional experience in receptionist, administrative support, or customer service in an office setting.
• High school diploma or better is required.
• Excellent customer service and communication skills are essential.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Provides direct receptionist support to on-site needs with top-quality service to calls, visitors, and vendors.
• Coordinate with Administrative Support and On-site Community Manager for front desk operations and calls.
• Filter inbound calls to route to appropriate directions.
• Greets visitors/homeowners and assesses their needs.
• Oversee member applications and amenity center access (clubhouse, pools, outdoor spaces).
• Open or close the amenity center and assist with events as needed.
• Perform other related duties as directed.

Skills

Customer service

Communication

Organization

Prioritization

Teamwork

Education

High School diploma or GED

Tools

MS Office

Job description

• On-site
• Community Management
• Part-Time
• Requisition #: FRONT005582

Description

Asante Phase 2 is a beautiful, new masterplan community of approximately 2,780 homes, located at 163rd Ave and Asante Blvd in Surprise, AZ. The community includes an approximate 16,000 sq. ft. amenity center featuring a luxurious resort-style pool, a lap pool, fitness center, movement studio, and a large living space with outdoor pickleball courts, basketball court, and lots of green space with tot lots. The Front Desk Monitor serves as the first point of contact for residents and guests, managing phone lines, the front desk, and visitor access while providing top-notch customer service and administrative support.

Position Responsibilities

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Oversee members application process and members at the amenity center to include the clubhouse, pool areas and outdoor space.
• Open or close the amenity center.
• Assist with event set up and break down as needed.
• Assist with events and Association sponsored gathering as needed.
• Performs other related duties as directed.

Knowledge, Skills & Abilities

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.

Qualifications

Preferred

• Team Player : Works well as a member of a group
• Enthusiastic : Shows intense and eager enjoyment and interest

Required

High School or better.

Experience

Required

2 years: Paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.