Front Desk Member Services Pro - Free Gym Membership

Crunch Fitness - Undefeated Tribe; Fenton (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to provide exceptional customer service to club members and staff at our Fenton, MO location. You’ll handle membership sales, check-ins, and product promotions while delivering top-tier service and meeting level requirements.

We value energetic, details-minded team players who maintain a welcoming environment, assist with enrollment, and keep the club grand-opening ready every day.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional mannerCommunicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to provide exceptional customer service to club members and staff at our Fenton, MO location. You’ll handle membership sales, check-ins, and product promotions while delivering top-tier service and meeting level requirements.

We value energetic, details-minded team players who maintain a welcoming environment, assist with enrollment, and keep the club grand-opening ready every day.