Front Desk & Member Services Coordinator

Crossroadschamber; Merrillville, Northern (IN, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Crossroadschamber is seeking a part-time Office Administrator to serve as the first contact for members, visitors, and the public while providing essential administrative support for daily Chamber operations.

The role covers front office functions, committee support, event prep, and maintaining filing systems, calendars, and supplies. Ideal candidates will deliver exceptional customer service and work well in a collaborative team environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong written and verbal communication abilities.
• Highly organized with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining a positive attitude.
• Proficiency in Microsoft Office and general office technology.

Responsibilities

• Welcome members, guests, and visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls and respond to general inquiries.
• Receive and distribute incoming mail and deliveries.
• Order and maintain office supplies and equipment.
• Maintain an organized, clean, and professional reception and office environment.
• Assist with scheduling meetings and maintaining calendars as assigned.
• Prepare meeting rooms and coordinate meeting materials.
• Maintain organized electronic and paper filing systems.
• Assist staff with administrative projects and other duties as assigned.
• Attend committee meetings as assigned and prepare accurate meeting minutes.
• Assist with meeting preparation, agendas, packets, sign-in sheets, and follow-up correspondence.
• Maintain committee records and files.
• Provide exceptional customer service to members, prospective members, and community partners.
• Assist members with general questions regarding Chamber programs, events, and services.
• Maintain accurate member contact information and database records.
• Assist with membership mailings, welcome packets, and informational materials.
• Support Chamber events through administrative preparation, registration assistance, and attendee check-in as needed.
• Help ensure every visitor and member interaction reflects the Chamber's commitment to outstanding service.

Skills

Customer service

Interpersonal skills

Organization

Multitasking

Communication

Confidentiality

Meeting minutes

Office software

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office equipment

Job description

Crossroadschamber is seeking a part-time Office Administrator to serve as the first contact for members, visitors, and the public while providing essential administrative support for daily Chamber operations.

The role covers front office functions, committee support, event prep, and maintaining filing systems, calendars, and supplies. Ideal candidates will deliver exceptional customer service and work well in a collaborative team environment.