Welcome Desk Attendant

City of Lenexa; Lenexa (KS); On-site; USD 18,000 - 25,000; Part time

Job summary

The City of Lenexa is seeking a friendly Welcome Desk Attendant for the Recreation Center to assist with memberships, programs, and class registrations while delivering top-notch customer service.

The role requires availability for a year-round, part-time schedule totaling about 15–20 hours weekly, with shifts likely in evenings and weekends. Expect to process registrations, handle payments, and help with events; background checks and drug screening are required.

Qualifications

• At least 16 years old and one year of customer service experience.
• Satisfactory credit history.
• Must obtain First Aid/CPR/AED within six months of hire.

Responsibilities

• Serve as the first point of contact for Recreation Center visitors.
• Provide information about memberships, programs, and facility amenities.
• Process memberships and program registrations using registration software.
• Enforce Recreation Center policies and procedures.
• Assist with special projects, including marketing materials, facility notices, and outbound calls.
• Maintain a clean and organized front desk and lobby area.
• Assist customers in person and over the phone with registration and inquiries.
• Process payments and maintain accurate financial records.
• Conduct facility tours and verify member check-ins.
• Ensure outstanding customer service by greeting guests with a smile and direct eye contact.
• Follow cash-handling procedures and perform daily close-out processes.
• Support staffing and setup for events.

Skills

Customer service

Education

First Aid/CPR/AED certification

Tools

Registration software

Job description

The City of Lenexa is seeking a friendly and customer-focused Welcome Desk Attendant to join our Recreation Center team!

Position Summary

This role is responsible for registering individuals for memberships, programs, activities, and classes while providing excellent customer service to visitors and members. If you thrive in a fast-paced environment, enjoy engaging with the community, and have strong attention to detail, we encourage you to apply.

Schedule

This year-round position offers an average of 15 - 20 hours per week, with hours and schedules varying based on operational needs. We are especially looking for candidates who are available to work weekdays between 4:00 - 9:00 PM, Saturdays between 7:00 AM - 6:00 PM, and Sundays between 10:00 AM - 6:00 PM. Actual shifts and hours may vary within these timeframes.

Key Responsibilities

• Serve as the first point of contact for Recreation Center visitors.
• Provide information about memberships, programs, and facility amenities.
• Process memberships and program registrations using registration software.
• Enforce Recreation Center policies and procedures.
• Assist with special projects, including marketing materials, facility notices, and outbound calls.
• Maintain a clean and organized front desk and lobby area.
• Assist customers in person and over the phone with registration and inquiries.
• Process payments and maintain accurate financial records.
• Conduct facility tours and verify member check-ins.
• Ensure outstanding customer service by greeting guests with a smile and direct eye contact.
• Follow cash-handling procedures and perform daily close-out processes.
• Support staffing and setup for events.

Minimum Qualifications

• Must be at least 16 years old.
• One year of customer service experience.
• Satisfactory credit history.
• Must obtain First Aid/CPR/AED certification within six months of hire.

Starting rate of pay

is $15.50 per hour.

Physical and Environmental Factors: The role requires the ability to stand continuously for up to four hours per shift, in addition to walking, reaching, and occasional lifting of up to 50 lbs. (i.e. tables, chairs, gym equipment). Candidates should be comfortable with physical activity and working in conditions typical of a recreation center.

Offers of employment are contingent upon successfully passing a drug screen. A background check is required for applicants aged 18 and older.