Front Desk & Member Services Associate

taymax; Florence (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP is seeking a Member Services Representative for a Planet Fitness club in Florence, AL. The role focuses on delivering a welcoming member experience, including greeting guests, handling sign-ups, tours, and account updates.

Ideal candidates are 18+, have a HS diploma, and bring basic computer skills with a positive, customer-service oriented mindset. Training is provided, and the position supports a fitness-focused team environment in a busy club setting.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, give tours, sign up new members and quote rates.
• Assist the Club Manager with cash handling as needed.
• Facilitate updates to member accounts.
• Respond to questions professionally and escalate as needed.
• Maintain club cleanliness and organization with daily cleaning tasks.
• Support other duties as needed by club.

Skills

Customer service experience

Basic computer skills

Punctuality

Reliability

Teamwork

Independent worker

Positive attitude

Strong listener

Diplomacy

Communication skills

Education

HS diploma or GED

Job description

Taymax Group, LP is seeking a Member Services Representative for a Planet Fitness club in Florence, AL. The role focuses on delivering a welcoming member experience, including greeting guests, handling sign-ups, tours, and account updates.

Ideal candidates are 18+, have a HS diploma, and bring basic computer skills with a positive, customer-service oriented mindset. Training is provided, and the position supports a fitness-focused team environment in a busy club setting.