Member Services Pro — Welcoming Gym Front Desk

Two Marks Decatur, LLC; Decatur (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP, a Planet Fitness franchisee, has a Decatur, AL location seeking a Member Services Representative to ensure a welcoming member experience. You will greet members and guests, assist with tours, signups, and account updates, and support club operations.

The role emphasizes customer service, teamwork, and a proactive, friendly attitude to maintain a clean, vibrant fitness club environment.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Front desk operations

Communication

Teamwork

Reliability

Punctuality

Empathy

Problem solving

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group, LP, a Planet Fitness franchisee, has a Decatur, AL location seeking a Member Services Representative to ensure a welcoming member experience. You will greet members and guests, assist with tours, signups, and account updates, and support club operations.

The role emphasizes customer service, teamwork, and a proactive, friendly attitude to maintain a clean, vibrant fitness club environment.