Front Desk & Member Experience Specialist

EXOS; Chicago (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

EXOS is seeking a Front Desk Associate to join our team. You will greet and assist members, handle membership enrollment, and support front desk operations at our fitness centers in Chicago.

You will coordinate payroll with the Manager and contribute to financial reports, inventory, and membership audits. The role requires strong customer service, organizational skills, and excellent written and verbal communication.

Qualifications

• Minimum of a High School diploma obtained.
• Strong organizational skills and customer-service oriented approach.
• Knowledge of Google applications and Microsoft Office applications.
• Highly developed written and verbal communication skills.

Responsibilities

• Greet and welcome new fitness center members, assist with membership enrollment and front desk operations.
• Coordinate with Manager to ensure accurate payroll.
• Assist and provide information for financial tracking reports.
• Assist and maintain accurate tracking of locker and towel service program and inventory items.
• Assist with accurate fitness center membership reports and complete monthly membership audits.
• Respond to Member’s concerns, suggestions and complaints in a timely, professional and consistent manner.
• Assist with keeping the fitness centers well stocked and clean.

Skills

Customer service

Organization

Communication skills

Education

High School diploma

Tools

Google Apps

Microsoft Office

Job description

EXOS is seeking a Front Desk Associate to join our team. You will greet and assist members, handle membership enrollment, and support front desk operations at our fitness centers in Chicago.

You will coordinate payroll with the Manager and contribute to financial reports, inventory, and membership audits. The role requires strong customer service, organizational skills, and excellent written and verbal communication.