Front Desk Member Experience Lead

Vasa Fitness co; Lafayette (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Complimentary gym memberships

401(k) options

Employee Assistance Program

Paid Time Off

Paid Parental Leave

Health/Dental/Vision benefits

Uncapped commission

Job summary

VASA Fitness in Colorado is seeking a Member Experience Specialist to greet members at the front desk, guide them on memberships, upgrades, and personal training options, and maintain a clean, welcoming club environment.

You will build personal connections, motivate members, and help guests feel valued. A background in customer service and a passion for health and wellness are preferred, with bilingual skills or CPR as a plus.

Qualifications

• Strong communication skills and a professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly and set the tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to make VASA feel like home.
• Assist with member sales and upgrade conversations.
• Build personal connections to motivate and welcome visitors.

Skills

Communication

Multitasking

Customer service

Health interest

Background check

Bilingual or CPR

Job description

VASA Fitness in Colorado is seeking a Member Experience Specialist to greet members at the front desk, guide them on memberships, upgrades, and personal training options, and maintain a clean, welcoming club environment.

You will build personal connections, motivate members, and help guests feel valued. A background in customer service and a passion for health and wellness are preferred, with bilingual skills or CPR as a plus.