Club Operations Lead - Front Desk & Member Experience

Genesis Health Clubs; Olathe (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Genesis Health Clubs in Olathe, Kansas, is seeking a Front Desk Manager to oversee day-to-day operations. Responsibilities include hiring, training staff, managing guest check-ins, and ensuring high-quality customer service.

The ideal candidate will possess strong customer service skills and experience in cash handling. This role requires someone available to work weekends and evenings, with physical demands including the ability to lift up to 45 pounds and stand for long periods.

Qualifications

• 1-2 years of experience in customer service function required.
• Ability to work well with others and respond to common inquiries or complaints.
• Experience in cash handling and credit card transactions.

Responsibilities

• Manage daily operations of the Front Desk including hiring and training.
• Process guest check-ins and maintain member accounts.
• Drive revenue through retail sales inside the club.

Skills

Customer service skills

Cash handling

Teamwork

Job description

Genesis Health Clubs in Olathe, Kansas, is seeking a Front Desk Manager to oversee day-to-day operations. Responsibilities include hiring, training staff, managing guest check-ins, and ensuring high-quality customer service.

The ideal candidate will possess strong customer service skills and experience in cash handling. This role requires someone available to work weekends and evenings, with physical demands including the ability to lift up to 45 pounds and stand for long periods.