Front Desk & Member Experience Associate

Boca Paddle by CityPickle; Boca Raton (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Boca Paddle by CityPickle in Boca Raton, FL is seeking a Player Relations Associate to create a welcoming environment and a memorable experience for players.

You will greet and direct players, manage the front desk and Pro Shop, handle transactions, and assist managers with a variety of tasks while ensuring facilities are tidy and well-organized. Flexible weekend/evening shifts and up to 40 hours per week, starting at $19/hour.

Qualifications

• Friendly, trustworthy, and reliable with exceptional customer service.
• Flexible schedule including weekends and evenings.
• Comfortable using POS systems and technology.
• Strong multitasker in a fast-paced environment.
• Past experience in a customer service role preferred.
• PB/Padel experience preferred but not required.

Responsibilities

• Greet and direct players/customers/members, check players in, ensure completion of waivers, and other administrative duties.
• Respond to customer service inquiries.
• Maintain and operate the Pro Shop and Front Desk; sell merchandise, restock inventory, check in members and guests, overall organization.
• Handle credit card transactions.
• Provide basic information about programming and/or direct to someone who can.
• Help keep the courts, cafe, and surrounding areas orderly.
• Aid the players and coaches if something is needed on the courts.
• Stocking Locker Room, Sauna, Cold Plunge and Recovery Zone supplies as needed.
• Support Assistant Managers, Retail & Team Ops Manager, and General Manager with other miscellaneous tasks as needed.

Skills

Customer service

Friendly demeanor

Flexible schedule

Multitasker

Integrity

CS experience

PB/Padel exp

Tools

POS systems

iPads

Laptops

Job description

Boca Paddle by CityPickle in Boca Raton, FL is seeking a Player Relations Associate to create a welcoming environment and a memorable experience for players.

You will greet and direct players, manage the front desk and Pro Shop, handle transactions, and assist managers with a variety of tasks while ensuring facilities are tidy and well-organized. Flexible weekend/evening shifts and up to 40 hours per week, starting at $19/hour.