Player Experience Concierge — Flexible Hours

City Pickle; Boca Raton (FL); Sur place; USD 22 000 - 31 000; Plein temps

Résumé du poste

CityPickle is seeking a friendly, customer-service oriented Player Relations Associate for its Boca Paddle location in Boca Raton, FL. You will greet players, manage waivers, assist with rentals, and support shop operations in a fast-paced environment.

Hours are up to 40 per week, starting at $19/hour. Start date is November 10, 2026 with club opening November 18, 2026. Training will cover programs and customer inquiries, ensuring a welcoming experience for all players.

Qualifications

• Friendly, trustworthy, and reliable person with exceptional customer service skills.
• Flexible schedule availability, including weekends and evenings.
• Comfortable using POS systems, iPads/laptops, and other technology.
• Strong multitasker able to “wear many hats” in a fast-paced environment.
• Past experience in a customer service role is preferred.
• Pickleball and/or Padel experience preferred but not required.

Responsabilités

• Greet and direct players/customers/members, check players in, ensure completion of waivers, and other administrative duties.
• Respond to customer service inquiries.
• Facilitate equipment rentals.
• Maintain and operate the Pro Shop and Front Desk; sell merchandise, restock inventory, check in members and guests, overall organization.
• Handle credit card transactions.
• Provide basic information about programming and/or direct to someone who can.
• Help keep the courts, cafe, and surrounding areas orderly.
• Aid the players and coaches if something is needed on the courts.
• Stocking Locker Room, Sauna, Cold Plunge and Recovery Zone supplies as needed.
• Support Assistant Managers, Retail & Team Ops Manager, and General Manager with other miscellaneous tasks as needed.

Connaissances

Customer service

Flexible schedule

POS systems

Multitasking

Experience in customer service

Pickleball experience

Description du poste

CityPickle is seeking a friendly, customer-service oriented Player Relations Associate for its Boca Paddle location in Boca Raton, FL. You will greet players, manage waivers, assist with rentals, and support shop operations in a fast-paced environment.

Hours are up to 40 per week, starting at $19/hour. Start date is November 10, 2026 with club opening November 18, 2026. Training will cover programs and customer inquiries, ensuring a welcoming experience for all players.