Front Desk & Member Experience Associate

EASY MILE US LLC; Athens (GA); On-site; USD 29,000 - 36,000; Full time

Job summary

Planet Fitness in Athens, GA is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering exceptional customer service while maintaining a clean and welcoming club environment.

You will check in members, assist with membership options, handle transactions, and help with equipment usage. A high school diploma and strong communication skills are required, with flexible hours including evenings and weekends.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options and gym services.
• Handle check-ins, billing, renewals, and maintain front desk organization.
• Ensure cleanliness of front desk area and surrounding spaces including locker rooms and bathrooms.
• Promote memberships and services to potential customers.
• Collaborate with team to achieve club goals and maintain a welcoming environment.

Skills

Customer service

Communication

Basic computer skills

Multi-tasking

Flexibility

Education

High school diploma or equivalent

Job description

Planet Fitness in Athens, GA is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering exceptional customer service while maintaining a clean and welcoming club environment.

You will check in members, assist with membership options, handle transactions, and help with equipment usage. A high school diploma and strong communication skills are required, with flexible hours including evenings and weekends.