Front Desk Medical Receptionist

Kendall Eye Institute Inc; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Job summary

Kendall Eye Institute Inc is seeking a friendly Front Desk Medical Receptionist in Miami, FL to greet patients, manage appointments, and support clinical staff with accurate, courteous service.

You will verify insurance, collect co-pays, and maintain EMR records while ensuring a welcoming, organized front desk and waiting area in a fast-paced ophthalmology practice.

Qualifications

• Greet patients warmly and check in at arrival with efficiency.
• Verify insurance eligibility and collect co-pays at time of service.
• Maintain accurate patient records in the EMR system.
• Schedule, confirm, and manage appointments with scheduling software.

Responsibilities

• Greet and check in patients in a warm, professional manner upon arrival
• Schedule, confirm, and manage patient appointments using medical scheduling software
• Answer and direct incoming phone calls, responding to patient inquiries promptly
• Verify patient insurance eligibility and collect co-pays at time of service
• Maintain and update accurate patient records and demographics in the EMR system
• Coordinate referrals, authorizations, and communication between patients and clinical staff
• Ensure the front desk and waiting area remain organized and presentable at all times

Skills

Customer service

Bilingual English/Spanish

Multitasking

Interpersonal skills

Education

High school diploma

Medical office certification

Tools

EMR/EHR systems

Medical scheduling software

Office software

Job description

Benefits

• Employee discounts
• Health insurance
• Paid time off

About the Role

Kendall Eye Institute Inc is looking for a friendly and organized Front Desk Medical Receptionist to be the welcoming face of our practice in Miami, FL. This is a fantastic opportunity to join a dedicated healthcare team where your professionalism and patient-focused attitude will make a real difference every day.

Responsibilities

• Greet and check in patients in a warm, professional manner upon arrival
• Schedule, confirm, and manage patient appointments using medical scheduling software
• Answer and direct incoming phone calls, responding to patient inquiries promptly
• Verify patient insurance eligibility and collect co-pays at time of service
• Maintain and update accurate patient records and demographics in the EMR system
• Coordinate referrals, authorizations, and communication between patients and clinical staff
• Ensure the front desk and waiting area remain organized and presentable at all times

Requirements

• 1+ year of experience as a medical receptionist or in a healthcare front office setting
• Familiarity with medical insurance verification and billing processes
• Proficiency with EMR/EHR systems and general office software
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a fast-paced clinical environment
• Bilingual in English and Spanish preferred (Miami area)
• High school diploma or equivalent required; medical office certification a plus

About Us

Kendall Eye Institute Inc is a trusted ophthalmology practice serving the Miami, FL community with a commitment to exceptional eye care and patient satisfaction. Our patients choose us for our expertise, compassionate service, and state-of-the-art treatments. Our team members thrive in a supportive, professional environment where quality care and teamwork are at the heart of everything we do.