Front Desk Medical Receptionist

Erie Family Health Centers; Evanston (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) matching

PTO start at 15 days + 8 holidays

Job summary

Erie Family Health Centers in Evanston is seeking a Front Desk Medical Receptionist to welcome patients, verify information, and schedule visits. You will enter data in the EMR, confirm insurance details, and help coordinate care with physicians and staff.

The role emphasizes professional, empathetic service and attention to accuracy in demographics, payments, and referrals. Fluency in additional languages is a plus.

Qualifications

• A high school diploma or equivalent is required.
• Excellent customer service and interpersonal skills are required.
• Preferred: prior physician's office experience and EPIC knowledge.

Responsibilities

• Registering patients and inputting demographic and insurance data.
• Scheduling, confirming, and updating appointments and charges.
• Collecting payments and safeguarding cash with insurance verification.
• Collaborating with clinical staff to ensure smooth front desk operations.

Skills

Customer service

Interpersonal skills

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records (EMR)

EPIC experience (plus)

Job description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Patient Support Services team! The Front Desk Medical Receptionist is to assist in obtaining, confirming, and updating patient information, including demographics, insurance, assigned physicians, and preferred pharmacy in the electronic medical records system. As the first in-person point of contact for our patients, the successful candidate is responsible for conducting themselves in a professional, accommodating, and concerned manner toward patients, visitors, and other staff members always.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Registering patients, inputting charges, scheduling and verifying appointments
• Collecting payments at the time of service, applying fee scales appropriately, safeguarding cash and verifying insurance
• Functioning collaboratively with other Patient Support Services, Front Desk Medical Receptionists, and other clinical services to ensure efficient, friendly, cost-effective service.
• The work schedule for this role is aligned with Erie's hours of operations.

Qualifications

Education

• A high school diploma or equivalent is required.

Skills And Knowledge

Required

• Prior customer service required
• Excellent customer service and interpersonal skills are required.

Preferred

• Prior physician's office experience is beneficial.
• Experience in utilizing a computer and Microsoft Products and electronic medical records system is beneficial.
• EPIC experience is a plus.
• Bilingual is a plus.

The Erie Advantage Pledge

Working Together For What Matters Most

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.