Care Coordinator

Erie Family Health Center; Chicago (IL); On-site; USD 48,000 - 62,000; Full time

Job summary

Erie Family Health Center in Chicago is seeking a Care Coordinator to support our Social Determinants of Health (SDOH) program. You will work onsite with the clinical team to connect patients to internal and community resources and document needs in Epic.

The role emphasizes screening for needs, enrolling patients in eligible services, educating patients for future SDOH navigation, coordinating transportation and financial assistance, and building partnerships with local social service agencies.

Qualifications

• High School Diploma or equivalent required.
• Associates or Bachelor's degree preferred.
• Minimum two years of work experience in community health or related field preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Screen patients for needs around SDOH and provide linkage to services such as emergency financial assistance, transportation, food assistance, etc.
• Enroll patients in services, benefits, and programs for which they are eligible.
• Educate and empower patients to navigate future SDOH needs.
• Distribute and track SDOH resources and materials.
• Use Epic to document work, respond to referrals and create SDOH panels.
• Build effective relationships with local social service agencies and advocate for clients.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Verbal and written communication

Education

High School Diploma or equivalent

Associates degree or Bachelor’s degree preferred

Tools

Epic

MS Office

Job description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Social Determinants of Health (SDOH) team! The Care Coordinator assists patients onsite at the clinic and collaborates closely with the clinical care team to connect Erie patients with both internal and community resources, aimed at enhancing their overall health and well-being.At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.Main Duties & ResponsibilitiesScreen patients for needs around SDOH and provide linkage to services such as emergency financial assistance, transportation, food assistance, etc.Enroll patients in services, benefits, and programs for which they are eligible (pharmaceutical programs, LINK, financial applications for hospital referrals, etc.)Educate and empower patients to navigate future SDOH needsDistribute and track SDOH resources including Top Box Food distribution, ordering Uber Health rides, and distributing other material resourcesUse Epic to document work, respond to referrals and create SDOH panels and outreach risksBuild effective relationships with local social service agencies and advocate for clients in the process.Performs other duties as assigned.EducationHigh School Diploma or equivalent requiredAssociates degree or Bachelor’s degree preferredSkills and KnowledgeA minimum of two years of work experience in community health, social or community services or comparable experience preferredBilingual fluency (English/Spanish) preferredLocal travel requiredIntermediate proficiency in MS Office preferredVerbal and written communication skills, including high level of comfort presenting to groupsThe Erie Advantage PledgeWORKING TOGETHER FOR WHAT MATTERS MOSTErie makes a pledge that all current and future employees can feel confident that:Our mission, vision, and values unite us.Our voices matter.We do things well.Our inclusive culture promotes balance and belonging.We find our career sweet spot at Erie.