Care Coordinator

Erie Family Health Centers; Waukegan (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

Erie Family Health Centers, at the Erie HealthReach Waukegan Health Center, is seeking a Care Coordinator to connect patients with community resources and services. The role supports clinical teams to enhance overall health and wellbeing through SDOH linkage.

Qualifications include a High School Diploma or equivalent, with associates or bachelor’s degrees preferred. Bilingual English/Spanish and local travel are a plus; Epic experience is valued. Competitive salary and full benefits are provided.

Qualifications

• Minimum of two years of work experience in community health or related field.
• Bilingual English/Spanish preferred.
• Local travel required.
• Intermediate MS Office skills preferred.
• Strong verbal and written communication skills.

Responsibilities

• Screen patients for needs around SDOH and provide linkage to services.
• Enroll patients in services, benefits, and programs for which they are eligible.
• Educate and empower patients to navigate future SDOH needs.
• Distribute and track SDOH resources including Top Box Food distribution and Uber Health rides.
• Use Epic to document work, respond to referrals and create SDOH panels and outreach risks.
• Build effective relationships with local social service agencies and advocate for clients.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

MS Office proficiency

Verbal and written communication

Local travel

Community health experience

Education

High School Diploma or equivalent

Associate's degree preferred

Bachelor’s degree preferred

Job description

Job Details

Job Details: Job Location: Erie HealthReach Waukegan Health Center - 2323 W Grand Ave - Waukegan, IL 60085, Salary Range: $23.00 - $29.00 Hourly, Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Social Determinants of Health (SDOH) team! The Care Coordinator assists patients onsite at the clinic and collaborates closely with the clinical care team to connect Erie patients with both internal and community resources, aimed at enhancing their overall health and well-being.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Main Duties & Responsibilities

• Screen patients for needs around SDOH and provide linkage to services such as emergency financial assistance, transportation, food assistance, etc.
• Enroll patients in services, benefits, and programs for which they are eligible (pharmaceutical programs, LINK, financial applications for hospital referrals, etc.)
• Educate and empower patients to navigate future SDOH needs
• Distribute and track SDOH resources including Top Box Food distribution, ordering Uber Health rides, and distributing other material resources
• Use Epic to document work, respond to referrals and create SDOH panels and outreach risks
• Build effective relationships with local social service agencies and advocate for clients in the process.
• Performs other duties as assigned.

Qualifications: Education

• High School Diploma or equivalent required
• Associates degree or Bachelor’s degree preferred

Skills and Knowledge

• A minimum of two years of work experience in community health, social or community services or comparable experience preferred
• Bilingual fluency (English/Spanish) preferred
• Local travel required
• Intermediate proficiency in MS Office preferred
• Verbal and written communication skills, including high level of comfort presenting to groups

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.